Service Help Request

Contact Information

• Company Name
• Contact Name
• Phone
• Email

Printer Information

• Model Number
• Serial Number
• Firmware Version
• Driver Version
• Where Purchased
• Warranty?
• Printer Language FGL Windows (G)
• Printer I/O Please Select Serial Parallel USB Ethernet
• Ticket Size
• PC OS Please Select Windows XP Windows Vista Windows 7 Mac
• 32/64 bit 32 64
• Ticketing Software

Description of Problem

• Description of Problem

Basic Questions

• Has the printer ever worked? Yes No
• Has your computer been upgraded recently? Yes No
• Has your Ticketing system been upgraded recently? Yes No
• Have you recently received new tick stock? Yes No
• Do you have other PA printers working at this location? Yes No